Terms of Service

Last updated: 15 August 2026

1. Who we are

Neuranova Learning OS (“Neuranova”, “we”, “us”) provides a software platform that lets schools, learning centres, homeschooling families and educators run an inquiry-based learning programme, including lesson flows, an adaptive tutor, progress evidence and a branded learner environment. These terms apply to every visitor and account holder of https://neuranovalearning.app.

2. Accounts

• You must be 18 or older to create an account. Learner accounts are created and managed by a school, organisation or parent/guardian.
• You are responsible for keeping your credentials confidential and for all activity under your account.
• You must provide accurate information and keep it up to date.
• We may suspend or terminate an account that breaches these terms or the law.

3. Subscriptions, trials and payment

• Paid plans are billed in advance per period (monthly or yearly) through our payment processor, Stripe. Prices are shown on the pricing page and exclude VAT unless stated otherwise.
• Trials and founding-partner offers apply only for the period and conditions communicated at the time of purchase.
• Subscriptions renew automatically at the end of each period unless cancelled before the renewal date.
• You can cancel at any time from your account. Cancellation stops the next renewal; access continues until the end of the paid period.
• Failed payments may lead to suspension of the workspace after notice.

4. Right of withdrawal (EU consumers)

If you are a consumer in the EU, you have 14 days to withdraw from a purchase without reason. Where you asked us to start the service immediately, you accept that the withdrawal right lapses once the service is fully performed, and that we may charge for the part already delivered. To withdraw, email hello@neuranovalearning.app.

5. Acceptable use

You agree not to:

• upload unlawful, hateful, discriminatory or harmful content, or content that is inappropriate for minors;
• attempt to access other organisations’ data, probe or disrupt our systems, or bypass rate limits and access controls;
• resell, sublicense or white-label the platform without a written partner agreement;
• use the platform to train competing AI models or to scrape content in bulk.

6. Learner and student data

Where you use Neuranova as a school, organisation or educator, you are the data controller for the learner data you enter and we act as processor on your instructions. Our privacy policy and the data-processing terms it contains form part of this agreement. You are responsible for having a lawful basis and, where required, parental consent for the learners you add.

7. AI-generated content

Lessons, tutor answers, illustrations and summaries can be generated by AI. They are support material, not professional, medical, psychological or diagnostic advice. An adult educator should review AI output before it is used with learners. We do not guarantee that generated content is accurate, complete or aligned with a specific national curriculum.

8. Intellectual property

• The platform, its software, design and our own curriculum material remain our property or that of our licensors. You get a non-exclusive, non-transferable right to use it during your subscription.
• Content you upload remains yours. You grant us the limited right to host, process and display it in order to provide the service.
• Material you export (worksheets, PDFs, reports) may be used freely within your own school or family, but not resold as a standalone product.

9. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party outages and force majeure can cause downtime. Support is provided by email at hello@neuranovalearning.app on working days.

10. Liability

To the extent permitted by law, our total liability in any twelve-month period is limited to the fees you paid in that period. We are not liable for indirect or consequential damage, loss of profit, or loss of data where you did not keep your own exports. Nothing in these terms excludes liability for intent, gross negligence, death or personal injury, or any liability that cannot legally be excluded.

11. Termination

Either party may terminate for convenience at the end of a paid period, or immediately for material breach that is not remedied within 14 days of notice. After termination we keep your data available for export for 30 days, then delete or anonymise it unless the law requires longer retention.

12. Changes

We may update these terms. Material changes are announced at least 30 days in advance by email or in the app. Continued use after the effective date means you accept the new terms.

13. Governing law and disputes

Belgian law applies. Disputes go to the competent courts of Belgium, without prejudice to the mandatory consumer protection of your country of residence. EU consumers can also use the European ODR platform.

14. Contact

Questions about these terms? Email hello@neuranovalearning.app or use our contact form.